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Accura Hardware Requirements & Guidelines

Accura has been extensively tested and is installed in over 600 sites, and has proven to be an extremely stable package. An important factor in the stability of Accura is the hardware, software and network it is running on. It is important that your systems meet or exceeds certain criteria.

The requirements for Accura to run smoothly are listed in a PDF document available here - ensure any hardware, software and networking you are considering using meets the minimum specifications, and preferably meets or exceeds the recommended specifications.

Accura Hardware Requirements & Guidelines
Recommended Spec for Networked Accura Client
Processor: Intel Core i5 or equivalent, Intel Core i7 or equivalent recommended
Memory: 4GB minimum
Disk: 20GB free space minimum
Monitor: 1280x1024 desktop resolution in high colour; 1920x1080 desktop resolution in high colour for systems with the Scheduling module
Operating system:
Windows 7 Pro 64-bit or higher – Windows XP is not supported, Windows Vista is not recommended
Recommended Spec for Non-Dedicated Server for networked clients (2 to 5 users)
Processor: Intel Core i7 or equivalent
Memory : 8GB minimum
Disk: Solid State Disk (SSD) with 40GB free space minimum
Monitor: 1280x1024 desktop resolution in high colour; 1920x1080 desktop resolution in high colour for systems with the Scheduling module
Backup device: USB HDD, NAS or Cloud such as  Dropbox
Operating system: Windows 7 Pro 64-bit or higher – Windows XP is not supported, Windows Vista is not recommended
Recommended Spec for Dedicated Server (up to 10 users)
Thinstuff XP/VS Terminal Server for Windows (separate purchase necessary)
Processor: Intel Core i7 or equivalent
Memory: 8GB minimum for 5 users, +1GB for each additional user
Disk: Solid State Disk (SSD) with 40GB free space minimum
Automated daily backup: USB HDD, NAS or Cloud such as Microsoft Azure Backup
Operating system: Windows 7 Pro 64-bit or higher. Windows 2003 is not supported. Windows 2008 is not recommended
Recommended Spec for Dedicated Server (over 10 users)
Processor: Intel Xeon Quad-core or equivalent with enough cores/processors to support the proposed amount of users
Memory: 12GB for 10 users, +1GB for each additional user
Disk: 40GB, dedicated SSD hard drive, Raid 1 (mirrored) SSD array recommended
Automated daily backup: USB HDD, NAS or Cloud such as Microsoft Azure Backup
Operating system: Windows Server 2008 R2 or higher. Windows 2003 is not supported. Windows 2008 is not recommended
Remote Desktop Services required
Accura Online Recommendation
A separate web server is not required to run Accura Online; it is a fully hosted solution. Only an ‘always-on’ broadband connection is required
A dedicated Accura server is required with always-on remote access for Accura Support
Software Requirements to use Certain Features of Accura
Microsoft Dot Net Framework 4.5 required to run the Scheduling module
MAPI emailing is not recommended. However, Live Mail, Thunderbird, Outlook 2007 or higher required for MAPI-based emailing
Emailing via an SMTP server is recommended
Acrobat Reader required to use PDF previews and online help
Office 2007 recommended minimum, Word 2013 is not supported for quote or mail merge exports
Outlook 2007 or higher required to use appointment, tasks and email synchronisation
Voice Over IP client software required to use integrated VOIP calling
TAPI-compliant phone system required to use integrated phone dialling
Account with Boom-SMS, BulkSMS or Dynmark required to use SMS instant messaging
Account with eFax, MyFax or Interfax required to use internet-based faxing
Account with Group Metrics required for email broadcast link tracking
Account with iAbol required for carrier integration
An active broadband internet connection is required to use online help, live chat, SMTP-based emailing, internet faxing, VOIP, SMS, & CRM route planning
Accounts software
Supported accounts packages include MYOB, QuickBooks, Sage and Xero accounts.
Zed Axis recommended for importing into QuickBooks (additional charge may apply)
Server & Operating System Guidelines for Accura Multi-User systems
1 to 5 user licenses: no dedicated server is required – Accura runs across the network
5 to 10 user licenses: dedicated server required, Thinstuff XP/VS remote desktop server recommended – Accura runs via Remote Desktop Services
Above 10 user licenses: dedicated remote desktop server required - Accura runs via Remote Desktop Services
Windows Home, Starter or Basic Editions (including Windows 8 Standard) are not supported on client PCs for multi-user systems
Macintosh OS X supported as client operating system when used with a Windows Remote Desktop Server or Thinstuff XP/VS Terminal Server
Multi-site connectivity, home working, iPhone access and similar possible when used with a Windows Remote Desktop Server or Thinstuff XP/VS Terminal Server and a fast broadband internet connection
Supported Remote Desktop Server: Windows 2008 R2 or higher. Small Business Server cannot be used as a remote desktop server
Novel, Unix and Linux not supported for server operating systems
Network attached storage (NAS) devices not recommended in place of a dedicated server
Virtual Server recommendations
Virtual servers should have similar specifications to a ‘real’ counterpart as described above
Virtual servers must be assigned a physical HDD, not a virtual HDD
A virtual Windows server can be hosted on suitably specified Macintosh servers
Networking Guidelines for Accura Multi-User systems
1GB/s network cards and switch
Fully installed Category 5 cabling with wall sockets recommended. Loose lay cabling not recommended
Microsoft TCP/IP networking protocol and file sharing service required
Wireless networking not supported
Wide Area Networking not supported except when using Remote Desktop Service or similar remote access technology
Accura Support Access
An always-on access to the Accura Server is recommended to assist with support, troubleshooting and future upgrades
Remote desktop is the preferred method of remote access. However, any method that can be arranged is usually acceptable

Data Design Services regard your system security as a high priority. We will never disclose remote access details to any third-party. We will be happy to adhere to any reasonable security protocols as dictated by your company or IT security provider.
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